Privacy Policy
Effective Date: July 2026
At Serenity MedSpa, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website, schedule appointments, purchase products, or receive services from our practice.
By using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
Depending on how you interact with Serenity MedSpa, we may collect the following information:
Personal Information
- Name
- Email address
- Mobile phone number
- Mailing or billing address
- Date of birth
- Emergency contact information (when applicable)
Appointment & Medical Information
When scheduling an appointment or receiving treatment, we may collect information necessary to provide safe and effective care, including:
- Medical history
- Health questionnaires
- Treatment history
- Consultation notes
- Clinical photographs (with your consent)
- Consent forms
- Product and treatment records
- Follow-up information
This information is collected solely to provide appropriate medical aesthetic services and maintain accurate treatment records.
Payment Information
Payments are processed securely through third-party payment providers integrated with our practice management software. Serenity MedSpa does not store complete credit card information on our servers.
How We Use Your Information
We use your information to:
- Schedule and manage appointments
- Provide aesthetic treatments and services
- Process payments
- Communicate regarding appointments
- Send appointment reminders
- Respond to inquiries
- Maintain treatment records
- Improve our services and website
- Meet legal and regulatory obligations
With your permission, we may also use your email address or mobile number to send:
- Promotions
- Exclusive offers
- Product announcements
- Educational information
- Practice updates
- Event invitations
You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in the email.
SMS Communications
If you choose to receive text messages from Serenity MedSpa, you may receive:
- Appointment confirmations
- Appointment reminders
- Service updates
- Promotional messages
Message frequency varies.
Message and data rates may apply.
You may opt out at any time by replying STOP to any text message.
How We Share Information
We respect your privacy.
Serenity MedSpa does not sell your personal information.
We may share limited information only with trusted third-party providers that assist us in operating our business, including providers for:
- Appointment scheduling
- Client communications
- Payment processing
- Marketing communications
- Website hosting
- Website analytics
These providers are contractually obligated to safeguard your information and may use it only to provide services on our behalf.
We may also disclose information when required by law or when necessary to protect the rights, property, or safety of Serenity MedSpa, our patients, or others.
Medical Records & Confidentiality
As a medical aesthetics practice, Serenity MedSpa maintains confidential treatment records for each patient.
These records may include:
- Consultation notes
- Medical history
- Consent forms
- Clinical photographs (with your consent)
- Treatment records
- Product lot numbers
- Follow-up documentation
Patient information is accessible only to authorized personnel and is maintained in accordance with applicable laws and professional standards.
You may request access to your records by contacting us using the information provided below.
Data Security
Serenity MedSpa uses commercially reasonable administrative, technical, and physical safeguards designed to protect your personal information.
While no method of electronic transmission or storage is 100% secure, we continually work to protect your information using current industry best practices.
Boulevard
Serenity MedSpa utilizes Boulevard as our secure client management platform for:
- Appointment scheduling
- Client profiles
- Digital intake forms
- Treatment records
- Client communications
- Marketing communications
- Online booking
Information submitted through Boulevard is governed by Boulevard's Privacy Policy.
Boulevard Privacy Policy:
https://www.joinblvd.com/privacy
Payment Processing
Payments are processed through secure third-party payment providers integrated with Boulevard.
Payment information is encrypted during transmission and processed securely. Serenity MedSpa does not store complete payment card information.
Cookies
Our website uses cookies and similar technologies to:
- Improve website performance
- Remember your preferences
- Analyze website traffic
- Enhance your browsing experience
You may choose to disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.
Learn more about cookies:
https://www.allaboutcookies.org/
Google Analytics
Our website may use Google Analytics to understand how visitors use our website.
Google Analytics may collect information such as:
- Browser type
- Device type
- Pages visited
- Time spent on pages
- General geographic location
- Referral source
- IP address (processed according to Google's privacy practices)
Google Privacy Policy:
https://policies.google.com/privacy
Google Analytics Opt-Out:
https://tools.google.com/dlpage/gaoptout
Meta Pixel
Our website may use Meta Pixel to measure advertising performance and improve the relevance of advertisements displayed on Facebook and Instagram.
Meta Privacy Policy:
https://www.facebook.com/privacy/policy/
Users may manage advertising preferences through their Meta account settings.
Your Privacy Rights
Depending on your state of residence, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of eligible information
- Withdraw consent for marketing communications
- Request information regarding how your data is used
To exercise any of these rights, please contact Serenity MedSpa using the information below.
Data Retention
We retain personal and medical information only for as long as necessary to:
- Provide services
- Maintain legally required patient records
- Comply with applicable laws and regulations
- Resolve disputes
- Enforce our agreements
When information is no longer required, it is securely deleted or destroyed in accordance with applicable legal requirements.
Children's Privacy
Serenity MedSpa's website is intended for individuals who are at least 18 years of age or the age required to legally consent to aesthetic services in their state. We do not knowingly collect personal information online from children under the age of 13. If we become aware that personal information has been collected from a child under 13 without appropriate parental consent, we will take reasonable steps to delete that information.
Patients under the age of 18 may receive services only where permitted by law and with the required consent of a parent or legal guardian.
Third-Party Websites
Our website may contain links to third-party websites. Serenity MedSpa is not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or services.
Any updates will be posted on this page with a revised Effective Date.
Contact Us
If you have questions about this Privacy Policy or would like to exercise your privacy rights, please contact us:
Serenity MedSpa
2 Yount Drive
Bloomington, IL 61704
Phone: (309) 661-1800
Email: [email protected]
Website: https://www.theserenitymedspa.com
